Sounds Like Denial Number Three

I work for an online university with a ridiculously high acceptance rate. In the year I’ve worked there, I’ve only had two students ever denied out of the hundreds I have worked with. In order to get accepted, all you have to do is complete an attestation form which confirms that you have a high school diploma or equivalent. 

The form is completely free and takes about two minutes to fill out, but for some reason, many students refuse to complete it. We understand that it can be annoying, especially if someone has transfer credits from another college which proves that they graduated high school, but again, the form is free and they usually spend more time arguing about it than it would take to fill the thing out. Most people are understanding when I explain why we require it… except for this guy.

I get a notification that this student has been reassigned to me, so I go to his profile. I see he hasn’t been contacted by us in over a week, so I check the notes from the last call to see what was discussed. These are the notes from the call, copied and pasted verbatim:

“Wanted to know if he was Accepted. Let him know we’re missing an Attestation form and transcripts on file. 

“Escalated immediately about that we were requesting him to complete an Attestation form. Explained as part of admission requirements, we verify high school diploma or equivalency is completed. Said he spoke to his local congressmen and they said since he is over forty-five years old, he doesn’t have to provide that information to us. 

“Threatening to contact his lawyers to sue us if we need his diploma. Let him know the form only needed his information about where he graduated on there. Still was refusing to complete form; let him know we need that to move forward. 

“Wanted to speak to someone else ‘higher’ about this. Put on hold to try to find a TL. 

Disconnected after putting on hold.”

Basically, this grown man was so angry over having to take two minutes out of his day to complete a very simple form that he called his congressman and threatened to send a lawyer after us.