Sorry, You Need Two Children For Two Factor Authentication
A customer has asked me to look up something related to her customer account.
Me: “Sure, I can look that up for you. Do you have any photo ID?”
Customer: “No, why does it matter?”
Me: “Privacy. I can’t give out that info to just anyone.”
Customer: “This is my daughter, she’s seven.” *Points to the little girl beside her.* “She will tell you who I am.”
Me: “Yes, we take Driver’s Licenses, Passports, and the word of seven-year-old girls as forms of valid photo ID.”
What made it worse was that the woman HAD her ID on her, but she felt it was easier to go through whatever the h*** this was…
