Sorry, Owner, You’ve Got It Very Very Wrong

, , , | Working | March 11, 2020

(A couple of friends and I decide to go check out the new French cafe that has opened in our town; we’ve heard nothing but positive things about it. The owner, however, has a reputation in town for being a really nasty woman to her staff. I’ve frequented a few of the cafes she’s owned and never had or seen an issue… until today. What I ordered comes out very wrong. I politely approach the young man in the shop and tell him the issue. He is polite and apologetic and begins to sort it immediately. This is when the owner barges up to our table.)

Owner: “Is there a problem?”

Me: “Yeah, our order was wrong. It’s no big deal, though. I’ve told the young man and he was more than happy to sort it out, and we’re more than happy to wait. No big deal.”

Owner: “We don’t get it wrong. Obviously, you forgot what you ordered.”

Me: “Right… No, yeah, see, this is what we ordered—” *explains order* “—and this is what we got. It’s no biggie.”

Owner: “Right.”

(She marches over to the young man and begins to berate him, in front of the entire cafe, blaming him for our order being incorrect, calling him a dumb f***er, etc. The insults are endless, and it’s extremely uncomfortable and heartbreaking to watch. I get up and walk over.)

Me: “Excuse me. He wasn’t the one who took our order, and the way you’re treating him is abysmal. It was her, and the older gentleman.”

Owner: “Like f***, it was her. She doesn’t get things wrong.”

Me: “Well, this time she did, and it really was no big deal… but I feel uncomfortable, so I think I’d rather just have my money back and we’ll go elsewhere.”

Owner:Nope! No money back. Get the f*** out before I put rat poisoning in your food.”

Me: “Wow, you really are delusional. I want my money back, for real. I’m not leaving until I get it.”

(At this point, she had the female behind the counter threaten me. After a small argument, we got our money back and left, as we walked out, we noticed the young man bawling his eyes out in the shadows. We comforted him and told him karma would prevail. It did; I ran into him a few months later and he’d dragged her through court and won a massive sum of money.)

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