Sorry Not Sorry

, , , , | Right | January 30, 2019

(A customer is upset because we are out of a particular item. I check in the back — I know we are out but I do it for show — and tell the customer we are out of that item. He gets upset and starts making a scene.)

Me: “I’m sorry, but we don’t have [item] right now.”

Customer: “Why not?”

Me: “It’s most likely going to come in on the truck tomorrow afternoon.”

Customer: “You don’t have any?”

Me: “No, sorry.”

Customer: “Hmph. I don’t think you mean that.”

Me: “Huh?”

Customer: “You say you’re sorry, but I don’t think you really mean it. You need to mean it when you say sorry to a customer.”

Me: *thinking* “Well, I mean it even less now.” *speaking* “Sorry?”

Customer: “Ugh.” *storms off*

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