Sorry Not Sorry
(A customer is upset because we are out of a particular item. I check in the back — I know we are out but I do it for show — and tell the customer we are out of that item. He gets upset and starts making a scene.)
Me: “I’m sorry, but we don’t have [item] right now.”
Customer: “Why not?”
Me: “It’s most likely going to come in on the truck tomorrow afternoon.”
Customer: “You don’t have any?”
Me: “No, sorry.”
Customer: “Hmph. I don’t think you mean that.”
Me: “Huh?”
Customer: “You say you’re sorry, but I don’t think you really mean it. You need to mean it when you say sorry to a customer.”
Me: *thinking* “Well, I mean it even less now.” *speaking* “Sorry?”
Customer: “Ugh.” *storms off*
Question of the Week
Have you ever served a bad customer who got what they deserved?
