Sorry, Not F****** Sorry

(I work in a toy store and, as expected, kids are almost always in the store. The store is fairly small, and there are no aisles. As this happens, there are a few kids around.)

Me: “Hey, welcome to [Store]. How may I help you?”

Customer: “I’ve come to look for something for my daughter.”

(I go and I show him where the girls’ section is. He sees a box he likes, and while talking about it and asking about it, multiple times he curses, all in the matter of half a minute or so.)

Me: “Excuse me, sir. I don’t mean to be rude, but could you please refrain from cursing as there are children around?”

Customer: “Okay, and don’t correct me again.”

(He grabs the box and heads over to the register, where I ring him out. I offer him our rewards card.)

Customer: “Yeah, no, I don’t want it. I really don’t want to be around you.”

(I am mildly offended, but complete the transaction quickly. The customer walks out. At this point, I usually say things like, “have a good one,” or whatever, but he is definitely in a bad mood. A minute after, my manager points out that it was good of me to ask him to refrain from cursing, but due to my attention issues, I didn’t realize that I had gone on for about fifteen seconds about not cursing, which in my head felt like I said it once. He says to consider it a learning experience, and tells me that it isn’t really my fault that the guy reacted so rudely. I feel like crap automatically, and hope the customer will come back in so I can apologize to him.)

Me: *answers the phone with usual greeting of place and name* “How may I help you?”

Customer: “Hey, uh, [My Name], f*** you. We clear?”

(I fall dead silent out of shock and hang up, walking towards the back room where I tell my manager what just happened.)

Manager: “What an a**hole.”

(Let’s just say I’m not sorry anymore.)