Sorry, Ma’am, But Racism’s Gonna Cost Ya
A woman calls from the five-star resort that we booked for her. She sounds panicked.
Caller: “I need to get back in the country!”
Me: “Ma’am, your cancellation policy won’t cover the expense of—”
Caller: “I don’t care about the bill! Get me out of here!”
Me: “May I ask why, ma’am?”
Caller: “There are Mexicans everywhere!”
Me: “Ma’am, you’re staying at a resort in Mexico.”
Caller: “No, not the help! They’re guests! There are Mexicans who are guests!“
She flew home six days early on her seven-day vacation… because there were too many Mexicans in Mexico.
Question of the Week
What is the most stupid reason a customer has asked to see your manager?