Sorry Customers, You Do Not Get A Seat At This Table
Our store has recently given all checkout operators (gasp) seats. For some reason, this has upset a certain demographic of our customers, who can’t finish a transaction without a snide remark.
Customer: “Standing on the job got too much for your generation, eh?”
Coworker: “It doesn’t affect my ability to work.”
Customer: “Still looks a bit unprofessional to me.”
Coworker: “That’s your opinion, sir.”
After this particular customer has made a comment three times in three shopping trips, our coworker is talking to the manager and me.
Coworker: “I swear that seeing retail employees not being actively uncomfortable is something that infuriates them.”
Manager: “If you can think of a way to shut it down you have my permission.”
The next time the customer comes in.
Customer: “So… working hard or hardly working?”
Coworker: “I’m working while hard.” *Smiles.*
That customer stopped using that coworker’s lane after that…
