Sooo Not Ready For The Internet, Part 2
A customer comes in with a tablet she purchased from us.
Customer: “I have a problem with my Internet.”
Me: “Oh, well, did you—”
Customer: “There are other people using it.”
Me: “Well, did you share your password with any—”
Customer: “No, let me show you.”
She opens up a webpage, a forum she looks like she has been reading.
Customer: “Look!”
Me: “It’s a forum, ma’am.”
Customer: “Yes, but look! Other people are using it!”
Me: “Wait, is your complaint that other people are accessing the same websites as you?”
Customer: “Yes! I paid for my Internet! Other people should go and use their own!”
Me: “Ma’am, the Internet is a shared service. For the most part, everyone on the planet has access to the same websites as you.”
Customer: “Well, how do I get rid of them? I paid! I should get my own Internet!”
After my manager and I try to explain, she snatches up her tablet and marches out the door.
Customer: “Ridiculous! I should have just stuck to books!”
Related:
Sooo Not Ready For The Internet
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
