Sometimes You Have To Hold Their Hands
I am working as an IT specialist for a pharmaceutical billing company. One day, our Internet goes down and I am tasked with informing the department managers.
Me: “The Internet is down. We are working with the Internet provider to get it back up.”
Manager #1: “Okay. Oh! While you’re here, can you see why my email isn’t working?”
Me: “Could you provide more details?”
Manager #1: “Just before you came to my department, my email was not able to be delivered.”
Me: “…?!!”
Manager #2: “Hey, [Manager #1], state your problem again, but this time, say it slower.”
Manager #1: “My email isn’t sending to people outside the company… because… I need Internet to send emails.”
Me: “Bingo!”
The two managers and I had quite the laugh about that one!
Question of the Week
Have you ever met a customer who thought the world revolved around them?
