Sometimes The Customer Is Right About Being Wrong
Me: “Hi, I’m calling from [Company] verifying that you are looking for information on a loan modification.”
Caller: “I was, until I found out you couldn’t help me.”
Me: “Well, sir, I’m not sure why you think that. We have been able to help lots of people. If you would like, I can connect you with a counselor who will be able to let you know what can be done.”
Caller: “You can’t do anything for me.”
Me: “I can assure you that there is something we can do. At least we can provide you with some information.”
Caller: “You can’t do anything unless you are able to invade the Chinese.”
Me: “Excuse me?”
Caller: “The only way you can help me is by invading the Chinese.”
Me: “Well, sir, I think you are right. I don’t think there is anything we can do for you. Have a nice day.”
This story is included in our impossible requests roundup!
Question of the Week
Have you ever met a customer who thought the world revolved around them?
