Sometimes, More Really Is More
(A customer comes in asking for a quote.)
Customer: “Hi, how much will it cost for 600 single-sided flyers?”
Me: “That’d be [price].”
Customer: “Okay, and how much for 600 single-sided flyers plus 100 double-sided ones?”
Me: “That’d be [higher price].”
Customer: “What?! How’d you come up with [higher price]?!”
Me: “You have more copies than [lower price], so it costs more.”
Customer: “I don’t think you understand! I want 600 of these AND 100 of these!”
Me: “It’s still [higher price]. You’re adding more printing to your order. That’s going to make the price higher.”
Customer: “No! Never mind. I’ll come back later and ask someone else!”
Question of the Week
Have you ever served a bad customer who got what they deserved?