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Sometimes It’s Okay To Spill The (Coffee) Beans!

, , | Right | CREDIT: smohk1 | November 21, 2022

I work in tech support. A ticket comes in.

Ticket: “I spilled coffee on my laptop.”

I told the client to bring it in and I’d look at it. She brought it to me, and she kept saying:

Client: “I’m sorry. I’m so embarrassed!”

And I had to keep telling her:

Me: “No, this is great! You told us up front what was wrong, and we can deal with it. You didn’t say, ‘I don’t know what happened,’ and then have us troubleshoot different things before finally opening up the computer, and then mention that you spilled something in there and say, ‘I don’t remember anything like that happening.’”

It was so nice. It took five minutes. I swapped her hard drive into one of the hot spares and away she went.

I wish all users could be so up-front.

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