Something Fowl About That Menu
(I work at a fried chicken restaurant, but there is a burger restaurant across the parking lot. Our buildings are in no way similar and our menus are two different styles and very different colors. A customer pulls up to the drive through window.)
Recorded Message: “Welcome to [Chicken Restaurant]! Would you like a combo today?”
Me: “Hello, may I help you today?”
Customer: “Um… give me a minute. I want to look at the menu.”
Me: “Ok. Just let us know when you’re ready.”
(About two minutes later:)
Customer: “Okay. I’m ready.”
Me: “Yes, ma’am. What can we get you today?”
Customer: “Can I have two double cheeseburgers?”
(My jaw drops a bit and I just kind of stare at my managers for a moment before I just start laughing.)
Me: “I’m sorry, ma’am, but this is [Chicken Restaurant]. We only serve chicken, not burgers.”
Customer: “This isn’t [Burger Restaurant]?”
Me: “No ma’am, this is [Chicken Restaurant]. The burger place is across the parking lot.”
Customer: “Oh.”
(The customer drives away. My managers are now shaking their heads while I’m doubled over laughing.)
Question of the Week
Have you ever served a bad customer who got what they deserved?