Something For Nothing Or Nothing For Something

(A customer comes in with a laptop that he bought and a laptop sleeve that he got for free with the laptop.)

Me: “Hi, how can I help you?”

Customer: “Well, this sleeve doesn’t fit the laptop.”

Me: “Okay, that’s no problem, sir. I don’t have any larger sleeves, but you can take a look at the laptop bags.”

Customer: “No, I just want my money back.”

Me: “Well, sir, you didn’t pay anything for the sleeve. It came for free with the laptop as part of a promotion. I can return it for you, but you won’t get any money back.”

Customer: “Are you sure?”

Me: “Yes, sir. I can go ask the manager if you like.”

Customer: “Do that.”

(I go in the back and talk to the manager, who tells me exactly what I just told the customer. Then, I head back out to the front.)

Me: “Well, sir, the manager told me the same thing. I can return it, but you won’t get any money back.”

Customer: “This is unacceptable! Who do you people think you are? I want my money back!”

Me: “But, sir, you didn’t pay anything for it.”

Customer: “This is outrageous! Go get your manager! I’ll get your a** fired!”