Someone’s Got A Lot Of Hangups

I get a call from a customer saying she can’t use her debit card. We offer overdraft privilege, a set amount of money that someone can overdraft and we still pay it, and while she is overdrawn by a few dollars, she indeed does have enough overdraft privilege to cover her purchase. After looking further, I see it’s only partial, meaning we don’t authorize debit card transactions, only automatic bill pays and checks.

Me: “After looking further into your account, I see that you only have partial privileges and can not use a debit card while overdrafted.”

Customer: “I’m supposed to have full privilege.”

Me: “Not a problem. I’d be happy to update it to full so you—”

The customer cuts me off, screaming, and I don’t get a single word of it besides “f***” a few times and rapid honking of a car horn.

Me: “Ma’am, in order to complete your request, I will have to ask you to stop using profanity.”

Customer: “YOU, F****** [RACIAL SLUR]!”

Me: “Oooookay, hanging up now.” *Click*

I checked the notes on her account and saw at least twenty calls from that SAME DAY that all said some variation of, “Employee hung up due to customer using racial slurs.” Wow.