Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Someone’s About To Catch Both Of These Hands

, , , , , | Working | September 6, 2021

My friend and I are visiting a local museum. I am disabled and use a cane when walking, especially important when walking longer distances, such as through museums. Since both legs are affected by my disability, I often alternate the cane between hands, which often gets me accused of faking. I’m also sixteen, which gets me odd looks because most people associate canes with older folks. So, using my cane isn’t an ideal situation, but I have to do it. 

Employee: “Hi, welcome to [Museum]! Can I see your tickets, please?”

Friend: “Here.”

I switch my cane to my other hand because my other leg has started hurting. We start to enter the museum, my cane now in my left hand

Employee: “Ma’am?”

I’m a trans guy, so this already pisses me off a little

Me: “Yeah?”

Employee: “You’re going to need to leave that outside.”

Me: “What, my cane?”

Friend: “But he needs it to walk!”

Employee: “That’s bulls***. I saw her switch it to her other hand.”

I’m already in tears because I have really bad anxiety.

Me: “No, I have a disability that affects both my legs, so I need to use it for both sides.”

Employee: “That’s ridiculous. If you really had a disability on both sides, you’d be in a wheelchair.”

I should be using a wheelchair, actually, but I can’t afford one right now.

Employee: “I bet you stole it from a disabled person, just to get accommodations.”

Friend: “Why the f*** would he do that? That’s ridiculous! Please just let us into the museum.”

Employee: “No way. You’re obviously faking a disability. I have to report you to management.”

Friend: “Go ahead. We’ll wait here.”

The employee calls management over.

Manager: “So you’re… faking a disability, apparently?”

Friend: “The employee claims my friend is faking a disability and refuses to let us in the museum.”

Employee: “She’s obviously faking! She was holding her cane in one hand and then switched it to the other!”

I’m completely sobbing at this point.

Me: “I, I have a disability in, in both legs, and I have to use the cane on both sides.”

Manager: “[Employee], meet me in my office.” *To us* “I’m so sorry about that. Are you all right, sir?”

He puts an emphasis on the “sir”. He likely saw my trans flag button and he/him pronoun button on my bag.

Me: “Yeah, thank you so much.”

He offered us credit to the gift shop. We initially refused but he insisted, and I picked out a very nice stuffed animal. We had an amazing time at the museum, and we made sure to thank the manager again on our way out.

Question of the Week

Has a customer ever made an impossible demand? Tell us your story!

I have a story to share!