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Someone Gave This Man A Gun?!

, , , | Right | June 14, 2021

We’ve recently been getting calls from someone saying their credit card was used at our store, but they’ve never been here. Every time, we give them the corporate customer service number and tell him to call them. After a couple of days of explaining that we can’t do anything at the store, he gets angry. I get another call from him.

Caller: “LISTEN HERE! Someone STOLE my information and spent MY money at YOUR store! It’s YOUR job to fix it! I WILL call the police!”

Me: “Sir, as I said, the corporate office is the only one with the ability to fix it.”

Caller: “WELL, I CALLED THEM! They said to call you!”

Me: “Sir, there is literally nothing I can do to help you other than provide you with their phone number. I am not authorized to do a return of this nature, only corporate.”

Caller: “YOU’RE A F****** LIAR! They said you WOULD put the money back on my card!”

Me: “Sir, if you keep yelling at me and using that language, I will hang up.”

A new email pops up on my system. It’s from Loss Prevention, regarding the situation. They explain that the caller has to contact the card issuer to report fraud, and THEN they can help with returning the money.

Me: “Sir, I have gotten an email from corporate. Before anyone at this company can do anything to help, you have to call whoever your card is through. Until they contact us regarding things, our hands are tied.”

Caller: “No! I’m not calling anyone f****** else! Your s***ty store let someone use my card!”

Me: “There is nothing this store or company will do until you call them.”


Me: “I’m sorry?”

Caller: “I’ll bring my f****** shotgun! I’m not gonna wait and call every g**d*** number in the world to get this fixed!”

Me: “No, sir, you are not.”

Caller: “EXCUSE ME?!”

Me: “Sir, we have caller ID. I’ve used your number to pull up your account. If you’re threatening me, I have your address right here to give to the police.”

Caller: “I… Well… I want my money!”

Me: “Then call your card provider. Do not call this store again. If you show up here demanding your money, I will call the police. If you call and threaten me or anyone else at this store again, we will call the police.”

Caller: “Yes, ma’am.”

He hung up. Luckily, nobody at my store has had to deal with him since.