Some Things Just Don’t Add Up
(I work in the testing center for a community college. We administer placement exams and make-up exams, among other things. This particular student is taking his placement exam.)
Me: “Okay, sir, I have you set up on that computer over there.” *points to computer* “Just finish filling in your personal information and the test will begin.”
Student: “Okay, thanks.”
(About forty-five minutes go by as the student goes through the exam. I then see him raise his hand, so I stand up and walk over to his computer.)
Me: “Is there something wrong?”
Student: “Yeah, it’s telling me that I’m about to start the arithmetic test.”
Me: “Yes, that is part of the placement exam.”
Student: “But I’m supposed to be taking a math test, not an arithmetic test!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.