Some People Really Aren’t Meant For Customer Service

, , , , , , | Working | July 16, 2021

I have been working in customer service for years. I always try my best to help customers and manage to stay calm whenever customers start their verbal abuse. Even though the job is for minimum wage, I really want to help people out and do the best I can, so when I need to call customer service myself for any reason, I make sure to give the same respect to the customer service representative as I would like to receive myself.

One day at work during my lunch break, I decide to get a ten-euro bill from the ATM around the corner in order to buy lunch from the cafeteria. I insert my card and enter my PIN, but then I notice something strange. There is some weird, putty-like stuff on the buttons of the PIN pad that shows my fingerprints, making my pin combination obviously visible. The bill doesn’t come out at first, and after some careful investigation, I notice there is tape holding back the bill. I manage to remove the tape and retrieve the bill. I try to remove the putty-like stuff but can’t, so I just press every button multiple times so my combination isn’t visible anymore. At this point, I am really worried I am being scammed.

When I return to the office, I don’t know what to do. One of my coworkers advises me to call both my bank and the police, just to be sure. She offers to call the police for me while I call my bank in order to save time, as the company is very strict about lunchtime and I only have about ten minutes of lunchtime left.

After giving my details to the representative, the following conversation happens.

Me: “Hi, I was just calling because I’m afraid I’ve been scammed, and I don’t know what to do. Do you have any advice? Should I get my debit card blocked?”

Representative: “Scamming doesn’t happen in the Netherlands; that only happens abroad.”

Me: *Pauses* “I… No, I really think I’ve been scammed. There was this weird stuff on the ATM and I—”

Representative: “Really? Girl, please. Like I said, scamming doesn’t happen over here.”

Me: “Well, I’m afraid that I’ve been scammed. If I have been scammed, is there something I can do about it?”

Representative: *Sigh*If you’ve been scammed — but you haven’t — we could block your debit card and send you a new one. There are other ways to make sure you don’t lose any money, but I’m not going to explain them as you have not been scammed!”

Me: “I just want to make sure no one can scam me, ma’am. I honestly, really think I’ve been scammed. My coworker is calling the police right now.”

The bank representative responds in the most sarcastic, snide tone.

Representative: “Well, I just looked at your account balance and there’s not much to be scammed out of there, so I wouldn’t worry!” *Snickers*

I am lost for words. I almost start to explain that I get paid tomorrow and I’m afraid that money will be stolen, but the representative won’t let me get a word in.

Representative: “But hey, don’t worry, girl! I blocked your debit card, so now the bad guys don’t get to steal the whole seven euros left on your account. Your new pass should arrive within a couple of days, if you can wait that long.” *Laughs*

Me: “But I didn’t ask for—”

Representative: “Goodbye!” *Hangs up*

I just stare at my phone. I can’t understand how someone could be that nasty. My coworker returns a couple of minutes later and tells me how her call with the police went.

Coworker: “Well, the police said it’s good I called them because a couple of people got scammed at that precise ATM these last couple of weeks. They will send a patrol car to check it out, and they said it was a really good idea to get your card blocked; otherwise, you’ll probably get scammed, as well. How did your call go?”

I decided not to file a complaint against the bank representative at the time because she “might just have had a bad day,” which still irks me to this day. Looking back at the situation, I absolutely should have filed a complaint about her looking at my balance and blocking my debit card without my permission, for her tone and remarks, and for her weird stance and wrongful information about scamming. Fortunately, I did not lose any money and received my new debit card within two days, so at least that went well.

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