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Some People Live To Be Offended

, , , | Right | April 1, 2019

(I am overseeing the self-serve registers at my work. A frequent problem is that the machines are a little slow waking up when a customer starts scanning items and take a few seconds to register the first item. In this time, customers sometimes start running other items past the scanner and into their bags without realising that they’re not being scanned. From here, the machine will throw up a good old “unexpected item in the bagging area” message. Fun times. One day, I notice a customer go through this exact problem. Her first item’s taken a while to register, and as the machine’s been thinking about it, she’s tried to run a second item through, only for it not to scan, and then have the machine throw her a message. Unfortunately, whereas most customers notice this message and stop, some don’t.)

Me: “Excuse me. Sorry, but that item you’ve just put through hasn’t scanned properly, I’m afraid.”

(I get rid of the error message and scan the item again. This time it works. Problem solved.)

Me: “That should be good to go now.”

Customer: “I’m sorry, what was the problem?”

Me: “You hadn’t actually scan that item.”

Customer: “I hadn’t scanned it, or the machine hadn’t scanned it?”

Me: “The machine was a bit slow registering your first item, and didn’t realise you’d tried to scan a second one. Don’t worry; it happens all the time. These machines aren’t the best, and sometimes they make mistakes. I’ve fixed it for you now, though. You should be good to keep going.”

Customer: “I’ve never been spoken to so rudely.”

Me: *caught slightly off guard* “I’m sorry?”

Customer: “How can you speak to a customer like that?”

(I genuinely have no idea what I’ve done to offend her like this, but she’s clearly angry.)

Me: “I didn’t mean to cause offence. I sincerely apologise if I said anything to offend you. I assure you I meant no harm.”

Customer: “What’s your name?”

Me: *pointing at my name tag* “My name is [My Name].”

Customer: “Well, [My Name], I’m going to put in a complaint about you. This is totally unreasonable.”

Me: “If you think that’s best, then please, go ahead. I’m am genuinely very sorry, though.”

Customer: “Oh, you should be sorry, [My Name]. You should be.”

Me: “I am, but if you want to put in a complaint, then please go ahead. I understand completely.”

Customer: “My husband is a manager at [Old Name for the chain of stores I work at that’s not been used for years]. Just you wait. I’m going to tell him all about you, [My Name]. I’m going to give him an absolutely scathing review of you. Don’t you worry about that.”

Me: “I understand. Once again, I am very sorry.”

Customer: “Oh, you should be, you should be. Just wait and see.”

(The best part? She actually forgot her change after all that, so I went out of my way to chase her through the shopping centre and give it to her. Clearly, I am a very rude person, as only a rude person would go out of their way to do this. I don’t know what set her off like this. Maybe she thought I was accusing her of stealing. Maybe she was just having a bad day. Who knows? And no, nothing ever came of her threats to report me to her husband.)