Some People Just Want To Watch The World Burn, Part 6

, , , , | Right | May 3, 2021

I fill online grocery orders. We have this one customer who is a massive pain to shop for. She is super, super picky. We can have three different managers look over her order and verify that everything is correct and looks good, and she will still call and complain.

This lady has been banned from every other store in our district. Unfortunately for us, right before she started shopping at our store, we got a new district manager who won’t let us ban her because she’s a paying customer, so we’re forced to put up with her. She will threaten to call corporate if we dare to contradict her on anything, which just adds to the tension.

I shop her order today, and I am extra careful when picking items, especially in produce. The last time she had an order, she managed to get a $50 credit from one of the managers, so I know I cannot mess up this order in any way, shape, or form.

When I’m done, I get a different manager to look over her order, and then he has to watch me call her. She once gave us a bad phone number, refused to admit it, and then kept complaining that we never called her, so now a manager has to verify that yes, we did actually call her. I call her and go over her out-of-stocks and verify the substitutions I was able to make, and she drops this:

Customer: “Can you go over my entire order?”

This lady has nine children, so her orders are always freaking huge. The order is mostly cereal, bread, milk, and produce, so I’m hoping it won’t take very long.

Me: “Sure, just give me a moment to pull up your original order.”

A coworker is on the computer. This coworker has a bit of an abrasive personality, but she’s a good worker.

Me: “Could you pull up [Customer]’s order, please?”

Coworker: “Okay.”

It’s taking a little while for the computer to respond.

Me: *To the customer* “Sorry, our computer is being a little slow right now.”

Coworker: “What does she want?”

Me: “She wants me to go over her whole order with her.”

Coworker: “What? She’s crazy! Tell her no! We don’t have time for that!”

Manager: “Yeah, you really don’t have time.”

Customer: “Cancel my order.”

Me: “Cancel it?”

Customer: “Yeah. I didn’t like the way she sounded.” *Click*

I put the phone down in disbelief. I spent almost an hour and a half shopping this order, scrutinizing over every little thing that she could possibly complain about.

Manager: “Why does she want to cancel it?”

Me: “She didn’t like the way [Coworker] sounded in the background.”

Coworker: “Oh, my God! Are you kidding me?”

Manager: “What’s her phone number?”

I gave him the number, and he went into his office to call her back. He told her that if she canceled the order, then she’d need to start shopping somewhere else. So far, she hasn’t placed another order with us, so hopefully, we’ll never see her again. And that’s how we accidentally got rid of a problem customer!

Related:
Some People Just Want To Watch The World Burn, Part 5
Some People Just Want To Watch The World Burn, Part 4
Some People Just Want To Watch The World Burn, Part 3
Some People Just Want To Watch The World Burn, Part 2
Some People Just Want To Watch The World Burn

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