Some People Have Nothing Better To Do

(I’m working the service desk.)

Customer: “Hi. I bought these [expensive coffee pods by an expensive brand of coffee stores], and I don’t think they put the right product in them. The older box I have has different pods than the new ones, even though they are the same flavor!”

Me: *compares the older package’s dates to the newer ones* “Okay, looks like the older box is dated for August 2016, and the newer ones are dated for October 2016. So, I’m guessing they updated the design on the pods.”

Customer: “But! The newer ones say, ‘Not for individual sale.’ The older ones say something completely different!”

Me: *inspecting them again* “The older ones say, ‘Not for retail sale,’ and yeah, the newer ones say that. But they mean the same thing: just that you can’t sell them individually, is all.”

Customer: “But, why didn’t they change the box, then?!”

Me: “I’m not sure. I guess they just decided to update the look on the pods.”

Customer: “Well, that doesn’t make any sense.”

Me: “I guess they just decided to make it a more simple design for whatever reason. I mean, the newer boxes have an expiration date in October, and your older box is for August, so I’m quite certain it was just a design update.”

Customer: “Well, I don’t believe you, but I guess I’ll find out.”