Some People Have Never Been Told “No” And It Shows, Part 9

I’m an IT freelancer with cerebral palsy. I repair most things but don’t offer micro-soldering as I find I’m too shaky for that. Most people understand the limitation.

Client: “I’ve got a tablet that needs a new charging port.”

I have a look, and it will definitely require micro-soldering. 

Me: “I’m sorry, I don’t offer this service. But here are two other shops that I can personally recommend.” 

Client: “You can’t do this? Then why do you even run IT repair at all?”

Me: “I’m not comfortable doing this work, sorry. I’ve sent people to those other shops before and they’ve told me they do excellent work, though.”

Client: “You’re completely useless, you know that?”

Me: “…”

This client then found me on all my social media accounts, left one-star reviews on everything, and kept posting really horrible comments. 

I tried to let it go, but he kept hassling me for my “incompetence”. That’s when I uploaded a copy of my medical history and explained why I didn’t do micro-soldering. At that point, people started pushing back against this guy. After a week, he cancelled most of his accounts, which gives me some small glimmer of hope for humanity.  

I don’t know why he got so angry that I didn’t want to break his stuff.

Related:
Some People Have Never Been Told “No” And It Shows, Part 8
Some People Have Never Been Told “No” And It Shows, Part 7
Some People Have Never Been Told “No” And It Shows, Part 6
Some People Have Never Been Told “No” And It Shows, Part 5
Some People Have Never Been Told “No” And It Shows, Part 4