Some People Bet Hard Cash That People Can’t Be That Stupid

, , , , , | Right | March 18, 2019

(I do sales support for several brands of small appliances. We can take credit cards over the phone but not cash, for obvious reasons. For some reason, I occasionally get some clown trying to pay cash over the phone. I have developed a way to deal with this, but this particular instance is a whole new level of stupid. I’m on a call with a customer. I’m just reaching the payment part of the transaction:)

Me: “…and how would you like to pay for this today? We can take credit card over the phone or you can pay in-store when you pick up the item.”

Customer: “I’d like to pay cash.”

Me: “Certainly, you can pay cash on pick-up at the store.”

Customer: “No.”

Me: “No?”

Customer: “No. I want to pay cash now!”

(It’s going to be one of those calls. Sigh. Time to break out the secret weapon.)

Me: “Certainly, ma’am, if you could just hand me the cash.”

Customer: *silence*

(This usually forces them to figure it out on their own while seeming to be helpful. Most customers take about thirty seconds for it to click and then give up and pay by credit card or in-store. But…)

Customer: *satisfied* “Okay, there you go.”

Me: “Pardon?”

Customer: “Do you have the money yet?”

Me: “No, sir, I’m afraid I cannot take cash over the phone.”

Customer: *irate* “What?! But you just said you could. I gave you my money! Give it back.”

(The customer started screaming and swearing that I’d taken her money. She demanded to talk to my supervisor, and I was only too happy to hand it off to him. My supervisor couldn’t make sense of it, either, but he eventually managed to calm the woman down enough to get her to come into a store location. A few days later, my supervisor relayed to me what the manager of the store had told him. Apparently, this middle-aged woman had come in shouting about us taking her money through the phone. When they asked her what she had done with the money, she opened up the case of her cell phone and, lo and behold, there was the money shoved into the case. How she thought her cell phone was going to transmit the money, I don’t know.)

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