Some People Are Just Bitter Lemons

, , , , , | Right | December 9, 2020

A customer comes to my register to pay for her groceries.

Customer: “Wait, wait. Those lemons are supposed to be $0.67 a pound. Why are they ringing up as $1.27?”

Me: “I’m sorry, ma’am. We don’t sell lemons per pound; they are always sold individually.”

Customer: “No, they’re not! I saw the price on the flyer as $0.67. I want them for that price!”

Me: “Ma’am, I have been working here for two years. I can assure you that lemons have never been sold by the pound.”

I don’t bother calling the produce department as I know that the system and I aren’t wrong.

Customer: “No, you’re wrong! You just want me to pay more money!”

Me: “Ma’am, all produce items have a PLU code that gets punched into my register and is pre-priced whether it is by weight or individual, and lemons have always been sold individually.”

At this point, all the customers in the line are getting impatient and the customer notices the glares being sent her way.

Customer: “Fine, I don’t want them, then. This is so stupid. It says so in the flyer that they’re sold by the pound.”

Me: “All right, ma’am, if you would like, I can grab a flyer and see what you are talking about.”

She refuses and says that she doesn’t want to spend any more time in this store where we are “falsely advertising” our food. I finish her order and proceed with my work once she leaves, only to jump a foot in the air, startled. The customer comes up behind me, smacks the flyer down on the belt, and points at a picture in the flyer.

Customer: “See, I told you! I told you the lemons were on for $0.67 a pound!”

Me: *Pause* “Ma’am, those are oranges.”

She looked at the flyer again and then ran out of the store.

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