Some Killa Manila Karma

, , , , | Right | July 3, 2019

(I am in Manila, working tech support for an ISP in the United States. I pick up my next call on the queue.)

Me: *opening spiel* “…How may I help you today?”

Customer: *in an accent I shall refer to politely as a “Southern American English”* “Transfer me to someone in the United States.”

Me: “Are you having connection problems? I can—“

Customer: “Transfer me to someone in the United States.”

Me: “Sir—“

Customer: “I know you’re in the Philippines. Just because you f****** sound like me doesn’t change that. I want to talk to someone in the f******. United. States. I’m sick and tired of dealing with idiots over there in your f****** country.”

(My coworkers have college degrees and are, by no measure, idiots.)

Me: “Sir, are you sure? You want me to transfer you to our technical support department based in the United States?”

Customer: “YES! DO IT!”

Me: “Okay, sir. I’m going to transfer you to tech support down in Texas.”

(I punch in the numbers, but hold off on that last button.)

Me: “Thank you for calling, sir. Transferring you to right now.” *pushes transfer button*

(The tech support department in Texas only supports Spanish-speaking calls.)

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