Some Informational Baggage
(England has just introduced a mandatory charge for carrier bags to larger businesses.)
Customer: *to my colleague* “This is ridiculous. Companies are just going to take advantage of this and it won’t make any difference.”
Me: “Actually, sir, the same law requires we donate all revenue, after VAT, to charity. We have our own foundation which donates to major charities, as well as taking submissions from lesser-known ones, so it is likely any revenue we make from bags will go to this. Furthermore, the charge reduced the use of bags in Wales to a fifth and has proven to be successful.”
(Both are in a stunned silence.)
Colleague: “Where did you learn that?”
Me: “[Variety Store] had huge posters next to the tills boasting the fact about Wales, and the charity point is on the cards warning about the charge.”
(The customer looked at the one I was pointing at, looking rather embarrassed.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.