Some Customers Should Come With An Early Warning System

| Right | January 10, 2016

(We open at 8:30 am and I am usually here about 8:20 to open the office. This morning, I got here about 8:10 am to finish up a few last minute things I didn’t get to do last night before closing. Our office hours are posted VERY large on the door. There is a car already parked in the lot when I get to the office. As I’m walking up to the door to unlock it, a lady I’ve never seen before leans out her window and screams:)

Lady: “You’re late!”

Me: *laughing* “Actually, I’m 20 minutes early! But I can help you just as soon as I get the lights on.”

Lady: “That’s bull****! You’re just covering for yourself! I need to pay my bill RIGHT NOW! How dare you be so late?”

Me: “Ma’am, with all due respect, we don’t open until 8:30. It’s barely after 8 right now. I am willing to let you in early and take your payment.”

(She follows me in and sits at my desk. I walk around the office and turn on the lights, which takes all of three seconds.)

Lady: “HURRY UP! This bill needs to be paid NOW!”

(I pull up her information on the computer.)

Me: “Ma’am, you do know that this bill isn’t due until July 30th, right? If we take the payment now, there’s a chance the system may issue you a refund. Are you sure you want to pay it this early?”

Lady: “July 30th? H*** no, I’m not paying it early! Thanks for wasting my time!”

(She stormed out of the office, leaving me to wonder if she should really be driving…)

1 Thumbs
1,109