Some Customers Can Make You See Red
Customer: “I am highly dissatisfied with the support I have received so far. I expressly asked for a red system. This is silver.”
Me: “Sir, this is technical support.”
Customer: “I know it is! My system is supposed to be red!”
Me: “Did you order it red?”
Customer: “The salesperson didn’t tell me different colors were available.”
Me: “You should probably talk to sales. I can transfer you.”
Customer: “Is this the kind of support you guys offer? I have a problem here.”
Me: “Sir, is your computer functioning?”
Customer: “I’m sorry?”
Me: “Does your computer turn on?”
Customer: “Yes.”
Me: “Does it connect to the internet?”
Customer: “Yes.”
Me: “Do all of your programs load?”
Customer: “Yes.”
Me: “From a technical standpoint, is there anything wrong with your system?”
Customer: “Technically, it’s not red.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
