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Some Customers Can Make You See Red

, , , | Right | March 18, 2011

Customer: “I am highly dissatisfied with the support I have received so far. I expressly asked for a red system. This is silver.”

Me: “Sir, this is technical support.”

Customer: “I know it is! My system is supposed to be red!”

Me: “Did you order it red?”

Customer: “The salesperson didn’t tell me different colors were available.”

Me: “You should probably talk to sales. I can transfer you.”

Customer: “Is this the kind of support you guys offer? I have a problem here.”

Me: “Sir, is your computer functioning?”

Customer: “I’m sorry?”

Me: “Does your computer turn on?”

Customer: “Yes.”

Me: “Does it connect to the internet?”

Customer: “Yes.”

Me: “Do all of your programs load?”

Customer: “Yes.”

Me: “From a technical standpoint, is there anything wrong with your system?”

Customer: “Technically, it’s not red.”


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