Some Customers Are Just Too Much

| Glens Falls, NY, USA | Right | December 2, 2016

(I am in my second year of employment as a bagger at a higher-end grocery store that sells itself on its all natural and organic products, all of which are at a significant mark-up. It’s late at night; the only people on the floor are two service leaders and me. A customer with a cart near overflowing comes to the register. She unloads her cart, almost entirely comprised of organic foods, and we set about getting the order completed. I am nearly finished bagging.)

Cashier: “That will be [three-figure price].”

Customer: *stated, with no emotion in her voice* “Oh, that’s too much.”

(As it is late, we are tired, and unsure of what the customer wants us to do about it.)

Cashier: “Well, most of what you bought was all organic, and that is more expensive than the non-organic.”

Customer: *still emotionless* “That’s too much.”

(At this point, the customer starts looking around, and it occurs to us that she is hoping another customer, of which there are none, will heroically come to her rescue and pay for the not insignificant cost of her groceries. Upon realizing that she is alone, she looks back at us.)

Customer: “I only have 75 dollars.”

Cashier: “Well, would you like us to take something off of your order?”

Customer: “Yeah, lemme see…”

(The customer proceeds, taking no more than two items off at a time, again hoping that someone will come to her financial rescue. A half-an-hour later, we have reduced her order to only a handful of very expensive items, but are below the 75 dollar limit. She pays, and walks out, leaving the belt covered in her excess groceries. As the woman leaves the building, the cashier turns to me.)

Cashier: “Did she really think someone was going to pay for her groceries at 10:30 at night?”

Me: “I try not to think about it. It just makes my head hurt.”

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