Some Customers Are A Pet Hate
Caller: “Hi, I’m looking for a specific book to help my children deal with the death of a pet.”
Me: All right. Can you give me the title or author?
Caller: “Oh, I don’t remember it. But I’ve purchased copies from your store before. I know you have it!”
(I search for at least fifteen minutes; using every variant on the phrase ‘death of a pet’ I can think of. The customer alternates between telling me about her poor sick dog, insisting that she’s purchased it here before, and that I really should know about it. Finally, I find the book she wants.)
Customer: “Thank you! That wasn’t all that hard, now, was it?”
Me: “All right, ma’am. I’m afraid we do not have this book in the store right now. I’ll happily order you a copy—”
Customer: “When will it get here?”
Me: “Three to five business days.”
Customer: “But she’s being put down tomorrow! I was counting on you!”
Me: “Ma’am, I’m very sorry, but this is the best I can do, unless you want to order the book from our website yourself and pay extra for overnight shipping.”
Customer: “… You know what? Never mind. I’ll just tell the kids she went to live on a farm, and tell them the truth in a few years.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.