Some Computer Owners Just Can’t Hack It, Part 2

Call Center, New York, Technology, USA | Right | July 19, 2010

(The customer is worried that her Internet account is being hacked because she doesn’t have the proper login to see her billing information.)

Caller: “You need to help me!”

Me: “What seems to be the problem?”

Caller: “My account is being hacked!”

Me: “How do you know that you’re being hacked?”

Caller: “I can’t see my billing information.”

Me: “I’m sorry about that. You may not have the administrative logins. Let me get them for you.”

(I pull up the woman’s account.)

Me: “Your username is [username] and your password is [password]. Please try to log in and let me know if you can see your billing information.”

Caller: “You’re the hacker!”

Me: “I’m sorry, I don’t understand.”

Caller: “How could you know my information if you aren’t the hacker?! That is my private information that only I can have access to and you can see it!”

Me: “I’m sorry that you feel that way, but I am not a hacker. I am here to help you.”

Caller: “I will report you to the FBI! Now I need to change my password. How do I do that?”

Me: “Would you like me to do that for you?”

Caller: “Yes.”

This story is part of our customer conspiracy theorists roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

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