Some Can’t Go The Distance

Me: “Thank you for calling [Store].”

Caller: “I was in there a couple of minutes ago and one of your staff helped me find something. I just wanted to let you know that your employee seemed too scared to come near me and that has stressed me out a lot.”

Me: “I’m sorry for the bad experience, but what do you mean by ‘wouldn’t come near you’?”

Caller: “Well, she walked me to the aisle and showed me where the product was but she kept standing far back.”

Me: “So you’re calling to complain about my staff keeping six feet away from you during a health crisis?”

Caller: “Yeah. If they’re scared to interact with a customer then I don’t think they should be working in customer service.”

I desperately try to wrap my head around what he’s saying.

Me: “Thank you for bringing this to my attention. Is there anything else I can help you with?”

Caller: “No, that’s it.” *Click*