Some Calls Really Push The Envelope
Me: “Hi, welcome to the post office. How can I help you?”
Customer: “Yes, I have a problem, I deleted all the messages on my house phone. How do I get them back?”
Me: “I’m sorry?”
Customer: “Well, I only wanted to delete one message on my phone, but they all got erased. Can you help me?”
Me: “I’m sorry, but I don’t quite understand the problem. You know you have called the postal service, yes?”
Customer: “Yes.”
Me: “Well, unfortunately, I can’t assist you. You may need to ring the manufacturer of the phone and see how to get your messages back.”
Customer: “But it’s voice-mail! Mail! Why can’t you help me?!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
