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Some Bosses Expect The Impossible

, , , , , | Working | October 13, 2021

A few times a year, I get laryngitis and cannot even utter a squeak. I don’t get a whole lot of warning when it’s about to hit me, but when it does, I’m pretty much a street mime until it decides to pass. I don’t tend to call off work unless I’m so ill that I feel like I can’t legitimately do my job. When you answer calls all day long, not having a voice falls into this category.

One day, a few hours into my shift, my voice goes out completely. I frantically write a note to my supervisor explaining what has happened and that I will need to go home.

Supervisor: “No, you cannot leave! We’ve had way too many people call out today! Get back on the phone right now!”

Rather than argue, I decide to just do what I’m told. I get back on the phone and allow the calls to roll in. I attempt to greet each customer, but of course, nothing comes out of my mouth. The customers repeat, “Hello?” several times before finally hanging up. This goes on for about an hour.

Finally, my supervisor comes over to me.

Supervisor: “Umm… so, Quality was trying to monitor your calls just now. You can go home. Take as long as you need to get your voice back.”

I could have been snarky. Instead, I just wrote a polite, “Thank you,” and clocked out for the day. I’m still not sure how they expected me to do over-the-phone tech support without being able to talk.