Solved The Problem In A Snap
(I work in a cosmetics store. My area is extremely busy, with everybody wanting my help at the same time. A rather large family come in, wanting to look at lipsticks. I show them the area, and excuse myself to help Customer #1, who has been waiting patiently.)
Me: “Okay, so this one reduces wrinkles, this one has Vitamin E, and this one has B.”
Customer #1: “Oh, okay, I used this one at home. I want a change, so which would you suggest?”
Me: “Well yo—”
(Just then, Customer #2, a man in the large family, snaps his fingers at me, interrupting me.)
Customer #2: “Excuse me.”
Me: “Give me one second, and I’ll be right with you, sir.”
(Customer# 2 than snaps his fingers at me AGAIN. Customer# 1 looks visibly annoyed, and her face goes white.)
Me: “Sir, that is extremely rude. Please do not snap your fingers at me; I will be right with you as soon as I am finished.”
(Customer# 2 goes to open his mouth, when Customer# 1 snaps.)
Customer #1: “Don’t you even start with her! How dare you treat her like that! Can’t you see she’s working as hard as she can, with a big smile on her face? She’s so sweet, and she’s been nothing but nice to everybody, and trying to help everybody at once! So shut your mouth and wait!”
(Customer#2 is aghast; his jaw is hanging open. He grabs his family, and leaves with his tail tucked between his legs. I give Customer #1 a hug. She made my day!)
Question of the Week
Have you ever served a bad customer who got what they deserved?