Sold Out Of Common Decency

(I work at a small but locally famous family-owned barbeque stand. I manage the front area and prepare the food for orders.)

Customer: “I am very angry! I came here from [local town that is not far away] to get some of your sausage, and you’re sold out!”

Me: “Yes, ma’am, I’m sorry. The sausage is a specialty item because it is home made, so we will usually sell out because we are only open two days per week. We cannot make a lot of it because it won’t keep fresh through next week. It’s also 15 minutes before closing, so we are usually sold out of everything by now, but you can try our chopped pork if you would like!”

Customer: “Well, that’s stupid! Why are you only open two days a week!? That is so inconvenient for me!”

Me: “I’m sorry, ma’am. When we opened, the owner was retired and only wanted to run this for a couple of days per week. It also takes a while to prepare everything by hand.”

Customer: “What a lazy a**! Let me talk to the owner now! I want to tell him to his face that he needs to think of the customers before himself!”

Me: “Well, ma’am, our owner passed away earlier this year from leukemia. It was in the local news. He kept our hours limited because of his health. You can speak with his widow if you would like; she is in the back.”

Customer: “…I’m so sorry. Uh, I’ll just come back next week…”