Solar Opposites

Someone bought a [Brand] phone from our company a few days ago. Today, they reach out through chat because, apparently, it isn’t turning on.

Me: “Hello! How may I help you today?”

Customer: “My phone isn’t turning on. Fix it.”

I ask all the questions about brand, etc., and then I ask if the phone is charged.

Customer: “I left it in the sun.”

Me: “Okay, but is it charged?”

Customer: “It was in the sun. What don’t you understand?”

Me: “I am sorry, I understand, but did you use the phone charger?”

Customer: “Why doesn’t it charge with solar energy?”

Me: *Pauses* “That’s not how your [Brand] phone works. I’m sorry.”

Customer: “I want my phone to charge like this.”