Soggy Software
(This call came in shortly after Hurricane Katrina.)
Customer: “My computer isn’t working.”
Me: “It’s not working, or your service isn’t working?”
Customer: “My computer itself will not turn on.”
Me: “Well, since it’s not a service-related problem, I can’t really help you with fixing it. When was the last time it worked?”
Customer: “Well, we had to evacuate for a few days, and then we came back to clean up. I fished the computer out of the swimming pool and let it dry out, then got it hooked back up.”
Me: “Yeah, that’s not gonna work.”
This story is part of the More-Customers-Versus-Mother-Nature roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
