Socially Inept

I work for a third-party company that assists employees in filling out their time cards online. Since we are a third party, our access to the main company’s systems is extremely limited. In order to assist these callers, we need their employee ID numbers and can’t look up their accounts using any other information of theirs.

Me: “Thank you for calling [Help Desk]. May I have your ID number, please?”

Caller: “I don’t have that on me. Can you look it up using my social?”

Me: “No, I’m sorry. I can only look up accounts using the ID number.”

The caller finds the ID number. Procedure then dictates that we verify their information before continuing with the call.

Me: “…and may I have the last four digits of your social security number?”

Caller: “I don’t have it.”

I swear, at least three or four times per week. I weep for humanity.