Social Notworking

(I work on a call floor that supports connections and email for various small ISPs. Often the older customers don’t understand just what our support was limited to.)

Customer: “I signed up for the WHOLE internet, and you didn’t give it to me!”

Me: “Where is it that you’re unable to reach online?”

Customer: “Well, I want to look at this pretty girl’s pictures, but it says I’m not signed up.”

(It takes me quite a while to ferret out that he’s searched for pretty girls, followed a link to a popular social network, but isn’t a member.)

Me: “Sir, signing up for social sites is your own responsibility, not the ISP’s.”

Customer: “That’s outrageous! I paid for the whole thing! I want the whole thing!”

(Although I’m not supposed to, I go ahead and walk him through the process of signing up for an account. It takes about 20 minutes, and he sighs heavily throughout the whole thing.)

Me: “Okay! Now you’re all signed up. Go make some friends!”

Customer: “WHAT?!? THERE’S MORE?! YOU make them be my friends!”