Social (Network) Security
Me: “Your total is [total].”
Customer #1: *hands me a credit card*
Me: “Thanks. I just need to see a photo ID with this.”
Customer #1: “I don’t have one.”
Me: “Well, do you have a school, work, or military ID? Pretty much any way to match your name and face will work.”
Customer #1: “No, I don’t have… Wait!”
(The customer digs in her purse and pulls out a phone.)
Customer #1: “I have a Facebook; will that work?”
(The customer pulls up her account and shows it to me.)
Me: “Well, I guess for today, but next time we’ll need a physical ID.”
(The customer finishes paying and the next customer steps up.)
Customer #2: “Now just to let you know I don’t have my ID either, but I do have a MySpace.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.