Social Insecurity, Part 5

Customer: “Are you telling me I need to put in my social security number to complete the application?”

(It is an online application, and socials are typically required for this sort of form.)

Me: “Have you tried to submit it?”

Customer: “Yes.”

Me: “What did you do?”

Customer: “I pressed ‘submit.'”

Me: “And what happened then?”

Customer: “I got an error message.”

Me: “What did it say?”

Customer: “It said I needed to put in my social security number.”

Me: “Then, yes, it sounds like you do need to put in the number.”

Customer: “Fine. I’ll try again tomorrow.”

Me: “Were you planning to put in your social security number?”

Customer: “I haven’t decided yet!” *hangs up*

(She later called my supervisor. Her complaint? I was making her give us private information before I would give her an acceptance.)

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