Social Insecurity, Part 5
Customer: “Are you telling me I need to put in my social security number to complete the application?”
(It is an online application, and socials are typically required for this sort of form.)
Me: “Have you tried to submit it?”
Customer: “Yes.”
Me: “What did you do?”
Customer: “I pressed ‘submit.'”
Me: “And what happened then?”
Customer: “I got an error message.”
Me: “What did it say?”
Customer: “It said I needed to put in my social security number.”
Me: “Then, yes, it sounds like you do need to put in the number.”
Customer: “Fine. I’ll try again tomorrow.”
Me: “Were you planning to put in your social security number?”
Customer: “I haven’t decided yet!” *hangs up*
(She later called my supervisor. Her complaint? I was making her give us private information before I would give her an acceptance.)
Related:
Social Insecurity, Part 3
Social Insecurity, Part 2
Social Insecurity
Question of the Week
What’s the kindest act you’ve ever experienced?
