Social Insecurity Number
Call Center | Working
| September 21, 2015
(I work at a phone centre for the New Zealand Tax Service (IRD), taking inbound calls for people who want to apply for a tax number.)
Me: *over the phone* “Have you got all the documentation along with the ID required?”
Customer: *over the phone* “Yes, I do. How safe is this IRD number? Is this similar to our Social Security number?”
Me: “Not quite. These numbers are safe.”
Question of the Week
Have you ever served a bad customer who got what they deserved?