Social Anxiety Over A Form? Yeah, We Get It
The customer is calling because they have gotten a dunning — like a bill — with post.
Me: “May I have the order number, so I can find you in our system?”
Customer: “AAAAAAAAAHH! Oh, it’s right here on the letter.”
The rest of the call was normal. Thank you for the yell in the early morning.
Question of the Week
Have you ever served a bad customer who got what they deserved?
