Soap And Awe
(The customer was having trouble accessing his e-mail. I am walking through the steps.)
Me: “Now, if you could just type in the address bar—”
Caller: “Oh, you’ll have to give me a minute. I’ve only got one arm. I was in the war.”
Me: “Oh, it’s okay. Take your time. I actually had a cousin who just got back from Afghanistan. He had lost both of his legs. I couldn’t imagine.”
Caller: “Actually, I didn’t lose my arm in the war. I lost it in the shower.”
Me: *in shock*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.