Soaked In Rage
(My workplace has an area to store your bags, coats, etc. The hooks are overwhelmed by coats, so everyone leaves their bags on the floor. One day, a pipe bursts and the bag area floods. I work at the front and the pipe is at the back, so I don’t find out about this until my break, nearly an hour later. Some of my coworkers, including a manager, knew about the burst pipe as soon as it happened.)
Me: “So, where did you move the bags to?”
Coworker: “What do you mean?”
Me: “The bag area is flooding, right?”
Coworker: “Well, it’s not flooding anymore, but there is still a lot of water on the ground.”
Me: “Right. So, where did you move the bags?”
Coworker: “Why would we move the bags?”
Me: *eyes go wide* “You left them in the water?!”
(I run to the back of the store and grab my bag. It is sopping wet. I get everyone else’s bag up on a nearby table and then woefully check on my stuff. My change of clothes is soaked. Thankfully, my phone was spared, as it was on top. The papers I had in there are completely destroyed. I confront my manager.)
Me: “[Manager], why weren’t the bags moved? They’re soaked!”
Manager: *flat voice* “[Company] is not responsible for theft or damage to items left in the back room. It is provided to you as a courtesy.”
Me: *gritting my teeth* “Fine. It’s not like I was gonna sue you, anyway. I just want to know why you didn’t move them.”
Manager: “They’re your responsibility.”
Me: “I was on register! How was I supposed to know the pipe burst?!”
Manager: “They’re your responsibility.”
Me: *completely losing my temper* “But why would any decent person just leave them there? Why couldn’t you just pick them up? I just picked them up, and it took me less than two minutes! Why?!“
Manager: “They’re your responsibility.”
Me: *screams in rage*
(And that’s the story of how I got fired for the first time ever.)
Question of the Week
Have you ever served a bad customer who got what they deserved?