So That’s What Those Other Buttons Are For

Me: “Thank you for calling. How can I help?”

Caller: “Is there a Kristie there?”

Me: “We have a Kristie, but is she an older woman or younger woman?”

Caller: “Older. She’s like a manager.”

Me: “Oh… Well, then you need to call the Newport Beach store. She’s at that one.”

Caller: “Oh! Okay, what’s their number?”

Me: *gives number*

Caller: “Okay… Can you transfer me?”

Me: “Um… no, we don’t do that. We’re not a call center.”

Caller: “Okay, so how do I call them?”

Me: “…you dial the number I just gave you.”

Caller: “But how do I do that?”

Me: “You dial 1, then the numbers I gave you.”

Caller: “Is that it?”

Me: “Can I ask how you dialed this store?”

Caller: “I dialed 411!”

Me: “Have you been 411-ing your entire life with the phone?”

Caller: “Of course. How else do you dial other people?!”

Me: “Uhh… Well then, you’re all set. Thanks and have a good day.”