So Scary He Lost Three Years
(I’m working at a haunted house selling the tickets upfront. The manager puts me in charge because he has to make a change run. A young woman who looks like she could be twenty or so and her child who looks like he might be five years old are next in line. We have a rule that no child under seven is allowed inside. Signs are put on the door entrance and on the ticket desk that say this. She puts her money on the table and asks for two tickets.)
Me: “Ma’am, we cannot allow children under the age of seven to enter the haunted house.”
Customer: “He’s fine; don’t worry about it.”
Me: “No, that’s the rule: nobody under seven.”
Customer: “FINE, HE’S SEVEN!”
(It’s already been a long day and I really don’t want to get into it, so I just give her the tickets after taking her money. She snatches the tickets and drags her son into the attraction. The walk in the haunted house usually takes about five minutes. After about two minutes, I hear a child scream and cry very loudly in the house. Shortly after, I see the same lady carrying her son out through the entrance, rushing towards me.)
Customer: “What the f*** is wrong with you people?! You made my f****** kid cry in there! I want my money back, and I’m going to sue this godd*** place for traumatizing a four-year-old!”
(Her ignorance has broken through my tolerance level.)
Me: “Lady, I told you nobody under seven years old! You even said he was seven! If anything, I can call CPS on you for dragging a four-year-old in there!”
Customer: “Stupid b****! How dare you talk to me like that?! Where is your manager? I bet your tone will change once I tell them you’re threatening me!”
Me: “My manager is not here. Right now, I’m in charge. I’m not going to argue on an issue that is clearly your fault. Get out, or I can get security to drag you out!”
(After a few minutes of calling me names and screeching about how she was going to bring her baby-daddy to “f*** me up,” our security guard finally came out of the office after watching the cameras and proceeded to escort her out.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
