Snow Point Trying To Reason With Such Entitlement

I work in a part of the states that’s used to heavy snow, but some customers never seem to figure it out. We get reports of a heavy snowstorm coming in, and every shopper panics.

We’re super busy, and the snow is already coming down, but still pretty manageable. A customer storms up to me near the entrance. They get my attention by clicking their fingers in my face, which immediately aggravates me.

Customer: “There are no carts!”

Me: “I apologize. We only have one guy out there to gather them, as everyone else is on registers at the moment.”

Customer: “That’s unacceptable! You need to have carts waiting for customers!”

He clicks his fingers in my face again, which breaks my customer service shell.

Me: “If customers returned the carts after using them, we wouldn’t need to spend so much time rounding them up.”

Customer: “Oh, so it’s the customers’ fault, is it?”

Me: “Yes, sir, it literally is. The cart guy’s job exists only because customers don’t return the carts.”

Customer: “Then he should be happy he has a job!”

Me: “He’s not complaining about the job, sir, but we’re very busy, and it’s snowing, so it’s taking a while.”

Customer: “He shouldn’t be using the snow as an excuse!”

Me: “Sir, I can see five carts in the lot right now. What’s stopping you from going out to get one?”

Customer: “Are you kidding? In this snow?!”